We will endeavour to answer any questions you may have about Clean & Pure’s products.

If you cannot find an answer below please contact us at orders@cleanandpure.com.au with your question and we will gladly assist you.

Frequently Asked Questions

Do you offer free shipping?

We offer free shipping on all orders over $40 Australia wide.

For international orders we offer both standard and express options.  If you are outside of Australia please email us with your order to obtain a quote. 

If you have any queries regarding shipping rates, please contact as at orders@cleanandpure.com.au


Are your products Cruelty Free?


We are absolutely against animal testing of any kind. We never have nor ever will test our products on animals.

Our founders Mark and Melanie Chapman personally test all products to ensure they fit with the Clean & Pure ethos of quality skincare.  

Where can I find my near retail outlet?

We are proudly stocked in hundreds of retail stores throughout Australia and internationally.

To find your nearest stockist please visit our stockist page.

If your favourite health food store, pharmacy or independent grocer doesn’t stock Clean & Pure, please contact us to let our distributors know.

Do you sell wholesale?


We are distributed by a number of reputable companies throughout Australia and internationally. If you are interested in stocking our products, please contact us at orders@cleanandpure.com.au

What payment methods do you accept?

We accept the following payment methods:

  • Paypal
  • Credit Card
  • Afterpay
  • Zipay 

All payments are in AUD.

How long will delivery take?

We thank you from the bottom of our hearts for your support, and we also thank you for your patience if your purchase is taking longer than expected.

Our skincare is manufactured and sent from Western Australia.  If you are on the east coast please allow for an extra couple of days for delivery.  We also have Express Post options if you would like to receive your goods sooner.

Is my data protected? Is your online shop secure?


Clean & Pure have a secure website which is protected with SSL Certification.

All your data is secured privately according to the Privacy Act and your details will never be given to a third party.

Do I receive a receipt for my purchase?


Upon completion of your purchase you will be sent a confirmation email with your receipt and payment details.