FAQs

We will endeavour to answer any questions you may have about Clean & Pure’s products.


If you cannot find an answer below please contact us at sales@cleanandpure.com.au with your question and we will gladly assist you.


Frequently Asked Questions


Do you offer free shipping?


Yes.  We aim to keep our shipping rates as low as possible to ensure that you receive Clean & Pure products at the best price.

For Australia, this means that we offer free shipping on all orders over $15. We also offer an express post option at checkout.

For international orders we offer both standard and express options.

If you have any queries regarding shipping rates, please contact as at sales@cleanandpure.com.au.

 

Are your products Cruelty Free?


YES

We are absolutely against animal testing of any kind. We never have nor ever will test our products on animals.

Our founders Mark and Melanie Chapman personally test all products to ensure they fit with the Clean & Pure ethos of quality skincare.  


Do you have a retail store?


We are proudly stocked in hundreds of retail stores throughout Australia and internationally.

To find your nearest stockist please visit our retail page here.

If your favourite health food store, pharmacy or independent grocer doesn’t stock Clean & Pure, please contact us we can let our distributors know.


Do you sell wholesale?


Yes

We are distributed by a number of reputable companies throughout Australia and internationally. If you are interested in stocking our products, please contact us at sales@cpskin.com.au.


What payment methods do you accept?


We accept the following payment methods:

  • Paypal
  • Credit Card (Visa, MasterCard and American Express)

All payments are in AUD or USD depending on your area.


How long will delivery take?


COVID-19 Update

Your purchases are sent using both couriers and Australia Post.  Please note at this time there may be delays with receiving your goods. 

Please refer to Australia Post’s website for their message on potential delivery delays. 

We thank you from the bottom of our hearts for your support, and we also thank you for your patience if your purchase is taking longer than expected.

Our skincare is manufactured and sent from Western Australia.  If you are on the east coast please allow for an extra couple of days for delivery.  We also have Express Post options if you would like to receive your goods sooner.


Is my data protected? Is your online shop secure?


Yes.

Clean & Pure have a secure website which is protected with SSL Certification.

All your data is secured privately according to the Privacy Act and your details will never be given to a third party.


Do I receive a receipt for my purchase?


Yes.

Upon completion of your purchase you will be sent a confirmation email with your receipt and payment details.