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At Clean & Pure we care about our customers and our goal is for you to receive your online order as fast as possible. 
 
We use Australia Post for orders dispatched from Mandurah, Western Australia, Monday to Friday. You can elect an express option at checkout, which should ensure a faster service and ensure that your item is signed for on delivery.  If you are on the east coast please allow additional days for delivery. 

Shipping costs within Australia:

under $50	$10
over $50	FREE

 

International shipping
Please contact us for a quote if you want to order from outside of Australia. 

Thank you for shopping at Clean & Pure.  If you are not entirely satisfied with your purchase, we’re here to help.

Return
You have 14 calendar days to return an item from the date you received it. Postage to return any items are at the buyers expense.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. Refunds will only be provided for products that are not in the condition and as advertised on our website.

We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment) excluding postage.

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us
If you have any questions on how to return your item to us, please contact us by email sales@cleanandpure.com.au